A leading global payments and technology company wanted to improve the merchant application functionality. Fulcrum Digital helped in consolidation of the testing for the merchant application UI/UX workflow to assessment and compatibility with all upgraded versions of devices, browsers, and operating systems.

scenarios executed per month

devices covered

user experience efficiency

Business Challenge

With non-functional merchant application UI/UX workflow, the client needed help with the execution of the test cases  over the upgraded version of the current browser/devices and new browser/devices. Fulcrum Digital resolved issues related to the server’s compliance and applied security patches as required. This helped keep the application up to date, minimized overhead costs, and reduced production bugs. 


  • Managed and provided testing deliverables that include test plans, test scenarios, test cases, and reports, all against the merchant application button.
  • Test execution reports and output and executive summary report
  • Proactive analysis, monitoring and testing across multiple devices, OS, and browsers
  • Executed tests cases across various eenvironments, browsers, and devices
  • Oversee all testing, including UI/UX, functional, automation, manual testing, and regression
  • Regression Testing based on new release/ fixes/ infra changes / security certificates
  • Average monthly automation test cases execution from 180000 to 200000
  • Facilitated bug reporting and tracking to closure
  • Status Reporting – Daily and weekly reports to show real-time progress


  • Tested the application performance over 100+ devices
  • More than 300 scenarios tested per month
  • 3x improved user experience with greater compatibility
  • Reduced overall project costs with automation frameworks in testing environment
  • Extensive test coverage, automated testing to ensure the app’s high quality and performance
  • Simultaneous automation test execution for faster results and go to market timeline
  • Reduction in production bugs with accessibility testing leading to reduced overhead costs

To help your organization build faster, compliant, and customer-centric applications that increase user experience and adoption, drop your details below and we will get back to you ASAP.

For more information or any questions, write to us at

Explore more Case Studies

University student studying with a computer
Case Study

3X Enhanced Student Portal Efficiency with Salesforce CRM Solution

 Summary A UK-based University required a CRM solution to manage all academic advisors' and…
Case Study

2x Enhanced University Staff Experience with Microsoft Power Platform

Summary A UK-based University wanted to resolve supplier queries faster and improve inter-departmental communication by…
Case Study

3x UI/UX-Efficiency for a Leading Global Payments Organization`s Merchant Application Workflow

Summary A leading global payments and technology company wanted to improve the merchant application functionality.…

Whether you want to transform your business, advance your career, or simply find out more about what we’re doing.