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Streamlining Insurance Services with a Unified Portal

Industry

Insurance

Company Size

Medium Enterprise

Technologies

Strapi CMS, ReactJS, Tailwind CSS Framework, RESTful APIs

Domain Area

Insurance – Motor & Life Insurance Self-Service

Business Challenge

A leading Middle Eastern insurance provider specializing in life, motor, and general insurance aimed to enhance its digital presence with an integrated customer portal. The challenge was to offer a seamless, user-friendly platform for policyholders to manage policies, buy insurance online, file claims, and manage funds seamlessly. A key requirement was to deliver bilingual support in English and Arabic, secure identity verification, compliance with regulations, and self-service functions such as policy updates, fund management, and beneficiary management. The portal was required to be responsive across devices, improving efficiency and customer engagement.

Solution

Leveraging FulcrumOne—a low-code development accelerator with over 130 reusable, cross-industry components and APIs that reduce development time and costs while accelerating time-to-market—we built a highly interactive, user-friendly customer portal that consolidates all insurance-related interactions into a single platform. The solution features secure account creation with Veriff for identity verification, ensuring safe onboarding. Users can explore and purchase insurance plans, with self-service options to manage coverage and beneficiaries. The streamlined claims module enables quick filing, policy renewal, document uploads, and real-time status tracking. The responsive design ensures compatibility across devices, with bilingual support in English and Arabic, and Strapi CMS allowing easy content updates.
Secure digital insurance portal with identity verification and policy management
User accessing self-service insurance features through a cloud-based portal

Benefits

Unified platform for policy management and claims.
Secure onboarding with Veriff identity verification.
Self-service features for policy updates and claims.
Bilingual, mobile-friendly design for enhanced accessibility.

30%

Increase in Online Policy Purchases

50%

Faster Customer Onboarding

45%

Faster Claim Processing

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