Cloud and Infrastructure
Engineering
Secure your network and critical business data by leveraging our integrated suite of managed innovation offerings.
Service Offerings
Fulcrum’s Cloud and Infrastructure Engineering enables organizations build and manage a robust digital infrastructure. Our clients benefit from our 360-degree infrastructure support coverage, certified associates rendering 24×7 support coverage, and deep OEM technology partnerships.
Data Center Services
Data Center Managed Services via Global Command Center (GCC)
- Data Center Assessment
- Server and Hardware Management
- End-to-End Datacenter Operations
- DC Network & LAN, WAN Services
- Middleware & Database Management
- Storage Administration & Management
- Backup and Archive Services
- Application Hosting & Support
- Capacity Planning & Transformation Services
- Monitoring Services
- Vendor Management
- Hands & Feet Support
Managed Cloud Services
Managed Services for a Cloud Infrastructure (AWS, Azure, GCP) via GCC
- Cloud Assessment & Auditing
- 24×7 proactive Cloud Monitoring
- Cloud OS Management & Support
- DevOps & BizOps Service Management
- Cloud Migration and Transformation
- Alerting, Patching & Updating
- Application Hosting & Support
- Middleware & Database Services
- Storage & Backup Services
- Managed Cloud Network Services
- Capacity Management & Cost Optimization
Cybersecurity Services
Cybersecurity Management via iSOC
- Cybersecurity Assessment Services
- PEN Test and Vulnerability Services
- Cybersecurity Consulting
- Threat Management & Mitigation
- End-to-End iSOC Services
- Security Integration Services
- Compliance & Auditing Support
- SIEM Tool Management
- Secure Infrastructure Monitoring
- Pro-Active Threat Analysis and Mitigation
Digital Workplace Services
End User Computing Support and Management via GCC
- Dedicated Level 1,2,3 end user and end point support
- Workstations & OS Management
- Install, Move, Add, Change (IMAC Services)
- End User Lifecycle Management
- IT Asset Management & Tracking
- Messaging & Collaboration Support
- O365 Full-Service Delivery from Migration to Support
- End-to-End Office Tools Management
- Licenses Management & Tracking
- Ticketing, Service Desk and Contact Center support
Global Command Center
Our Services
- End to End Monitoring
- Triaging and Level 1 Chat, Email, Phone Support
- Level 1 & Level 2 Desktop Software Support
- Workstation & OS Management
- IMAC Services
- End to End Monitoring
- Triaging and Level 1 Chat, Email, Phone Support
- Level 1 & Level 2 Desktop Software Support
- Workstation & OS Management
- IMAC Services
- On-boarding / User Provisioning
- Endpoint Security Management
- Branch Office Management
- IT Inventory and Tracking
- Contract Center Services
- On-boarding / User Provisioning
- Endpoint Security Management
- Branch Office Management
- IT Inventory and Tracking
- Contract Center Services
Business Benefits
%
Reduction in support turnaround times
%
Reduction in TCO
%
CSAT scores to delight customers
%
Reduction in escalations through efficient resolutions
Resources
Let's Talk
Drop us your details and one of the Fulcrum team will reach out within one working day.
Let's Talk
Drop us your details and one of the Fulcrum team will reach out within one working day.