97% Increase in Infrastructure Output with Managed Data Centers
Industry
Consumer Products
Technologies
Data-Centre Management, VMWare, Network Devices
Company Size
$100-150M
Domain Area
Finance
Industry
Consumer Products
Company Size
$100-150M
Technologies
Data-Centre Management, VMWare, Network Devices
Domain Area
Finance
Business Challenge
This US-based client is a humidifier installation company. They now feature multiple divisions including Design/Engineering, Build, Connect, Maintain, Electrical Power Wiring & Systems. Their data center was unauthorized and not suitably supervised, with most devices incorrectly managed. In addition, there was no HA configuration for critical devices.
Due to these challenges, the client was experiencing a lot of downtime on their business application and facing performance and productivity issues. They needed a centralized control to deal with IT issues to ensure that businesses suffer no downtime.
Solution
We began with a complete analysis of their data center, analyzed their critical business impact devices, and checked their configuration. Gap analysis documents and future implementation plans were drawn up that reduced their downtime. We revamped their data center and configured the HA at every critical device. We executed a strategic approach for end-to-end assessment of their previous incidents/request and prepared the ticketing tool architecture, including 24*7 ServiceDesk Ticketing management with proper ITIL guidelines as well as reconfiguring their Ticketing Management Tool with proper categorization, ticket flow, SLA, etc.
Benefits
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Drop us your details and one of the Fulcrum team will reach out within one working day.
Let's Talk
Drop us your details and one of the Fulcrum team will reach out within one working day.