Industry

Financial Services

Company Size

$5-10M

Technologies

Digital Assessment, Infrastructure Management

Domain Area

Business Process Management

Business Challenge

This financial firm offers a variety of advisory, consulting, and payment gateway services to business institutions and other organizations worldwide. The business applications and infrastructure faced downtime that impacted the business revenues.

Solution

  • Assessment Focus: business critical applications and infrastructure to establish root causes of frequent service interruptions
  • Off the back of the assessment, Fulcrum Digital’s solutions prevented the system downtime and ensured that the end-users did not face any issues while using the applications
  • Consolidation of the firm’s internal monitoring tools to one platform  with seamless monitoring
  • Fulcrum now provides ongoing infrastructure management to keep the platform in a healthy running condition
managers evaluating an action plan
people in a work meeting analyzing results

Benefits

With an end to failures and interruptions in services, regulatory fines for the firm were eliminated
Business performance improved by 30%
Analytics dashboard helped enable the firm to offer 40% faster resolutions

30%

Business Performance Improvement

40%

Faster Resolutions

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