This financial firm offers a variety of advisory, consulting, and payment gateway services to business institutions and other organizations worldwide. The business applications and infrastructure faced downtime that impacted the business revenues.
Solution
Assessment Focus: business critical applications and infrastructure to establish root causes of frequent service interruptions
Off the back of the assessment, Fulcrum Digital’s solutions prevented the system downtime and ensured that the end-users did not face any issues while using the applications
Consolidation of the firm’s internal monitoring tools to one platform with seamless monitoring
Fulcrum now provides ongoing infrastructure management to keep the platform in a healthy running condition
Benefits
With an end to failures and interruptions in services, regulatory fines for the firm were eliminated
Business performance improved by 30%
Analytics dashboard helped enable the firm to offer 40% faster resolutions
30%
Business Performance Improvement
40%
Faster Resolutions
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