Fulcrum Digital, a leading business platform, and digital engineering company, has been helping businesses across the world in their digital transformation journey for over two decades. The company recently used its flagship product ‘FulcrumOne’ to enable Alhilal Life, the leading life and medical insurance provider in Bahrain, to create a seamless customer onboarding experience.
FulcrumOne
Fulcrum Digital deployed FulcrumOne to accelerate the overall process and reduced the turnaround time for policy issuance from 3 days to 30 minutes, overall cost reduction by 20%, and improved customer satisfaction 2x times.
Alhilal Life has witnessed exponential growth from being a start-up to one of the leading insurance providers in just a few years. In order to further its expansion plans, the company was keen on streamlining functions that would help them serve customers better. Realizing the need to go digital, the company selected Fulcrum Digital to deliver a unique digital experience for its customers.
As part of this engagement, Fulcrum Digital developed a digital web channel for Alhilal Life. Some key features included converting Physical to Digital (Phygital) – manual process into a system-driven process, integrated ‘E-Know Your Customer (E-KYC)’ by face recognition for customer ID verification. The team also introduced modern technology to provide temporary issuance certificate to customers on completion of their policy, industry-specific MIS dashboards, and reports for making an informed decision.
