Healthcare Company Witnesses 3x Rise in Customers with an Online Solution

3x
Rise in Net-New Customers
160%
Increase in NPS Score
81%
User Experience Enhancement
QUICK STATS

Industry

Healthcare

Technologies

Java

Company Size

$100-500M

Domain Area

Web App Development

3x
Rise in Net-New Customers
160%
Increase in NPS Score
81%
User Experience Enhancement
QUICK STATS

Industry

Healthcare

Company Size

$100-500M

Technologies

Java

Domain Area

Web App Development

Business Challenge

This healthcare-provider was looking to improve convenience for existing customers and move from traditional, stove-piped delivery models to a “connected care” model.

With the growing demand for a digital experience, the company needed to offer a seamless experience with a holistic health approach. It also aimed to create a competitive offering in the marketplace.

Solution

Health Assessment: online tools for self-assessment

Health Channels: a set of pages linked to content relevant to health risks

Content Management: content authors to develop, organize, review/approve and publish content.

Campaign management: A tool for creation, management, delivery and analysis of personalized campaigns.

Trackers: Health trackers for a member to keep track of various habits and clinical markers.

Calculators: BMI, healthy weight, calories and sugars intake.

doctor checking results on a tablet
doctor checking results on a tablet
nurse helping an older adult to use a computer

Benefits

3x rise in application users
81% improvement in user experience
NPS score went up from 25 to 65
Average time spent on the application shot up with better engagement levels
nurse helping an older adult to use a computer

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