Doubling YoY Revenue for a UK Payment Service Provider

51%
YoY Revenue Growth
20%
Increased Conversion Rate
26%
Increased Avg Order Value
QUICK STATS

Industry

Payment Gateway

Technologies

ITIL

Company Size

$5-10B

Domain Area

Infrastructure Services

51%
YoY Revenue Growth
20%
Increased Conversion Rate
26%
Increased Avg Order Value
QUICK STATS

Industry

Payment Gateway

Company Size

$5-10B

Technologies

ITIL

Domain Area

Infrastructure Services

Business Challenge

The UK-based client, a payment gateway provider, was short on skilled resources and faced issues that hampered productivity, revenue, and growth. The IT helpdesk and support service was in dire need of revamping and upskilling. There was an urgent need to resolve these issues that stemmed from a lack of appropriate infrastructure to effectively handle high-volume tickets, SLAs, and business-critical calls, resulting in the loss of business and new clients.

Solution

Fulcrum provided a good bulk of skilled resources to handle clients’ daily incoming tickets and calls and helped streamline the processes and IT services. This led to increased client satisfaction, through enhanced quality and productivity of underlying processes.

” Getting skilled resources was a challenge for us, but fulcrum helped us get these resources in a very short time and our day-to-day IT operations are improved a lot.”

team lead talking to him team
team lead talking to him team
3 people analyzing project results

Benefits

Increase in YoY Revenue Growth by 51%
Increase in Average Order Value​ by 20%
Increase in Conversion Rate​ by 26%
3 people analyzing project results

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Take Our
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    Drop us your details and one of the Fulcrum team will reach out within one working day.