Revolutionizing Payments CX for Global Financial Organization
QUICK STATS
Industry
Financial Services
Services
Payments Platform Development
Company Size
$10-20bn
Domain Area
Faster Payments
QUICK STATS
Industry
Financial Services
Company Size
$10-20bn
Services
Payments Platform Development
Domain Area
Faster Payments
Business Challenge
This corporation wanted to create a rich UX by introducing a concept that makes paying bills through online and mobile banking seamless, fast, error-free, and easy for the banks, billers, and consumers.
Fulcrum Digital proposed a solution; which is a layer between banks and billers. This solution would facilitate payments and messages through the bank’s online and mobile banking apps.
Solution
- Fulcrum partnered with the switch-enabler to provide end-to-end engineering support that ensured a rich user-experience
- A message layer in the switch was developed to enable exchanging of messages related to bill presentment between two/more financial institutions
- Provided a solution by building a customised clearing layer to enable bill payment type transactions between two/more financial institutions
- Enabled a multi-layer settlement layer which supports both ‘Batch’ & ‘Online’ mode of settlement on a real-time clearing basis
- Trackers: Health trackers for a member to keep track of various habits and clinical markers
- Calculators: BMI, healthy weight, calories and sugars intake
Benefits
Core functionalities created: payment message validation/conversation, reconciliation, settlement, fraud management, and analytics
More features built for users to view bills, make real-time payments, link billers, set reminders, etc.
Provision created for the biller to receive guaranteed funds instantly without risk of non-sufficient funds or chargebacks
Real-time posting and automate reconciliation features enabled better transparency and removal of process bottlenecks