Celina Boosts Order Experience with Custom Ecommerce Solution
Industry
Tent and Fabric
Technologies
BigCommerce, ERP Integration
Company Size
Medium-sized enterprise
Domain Area
Ecommerce
Industry
Tent and Fabric
Company Size
Medium-sized enterprise
Technologies
BigCommerce, ERP Integration
Domain Area
Ecommerce
Business Challenge
Celina, a provider of tents and related accessories, faced significant challenges in managing their custom orders. The process was manual and time-consuming, involving multiple steps from initial customer contact to finalizing the order. Clients had to call or email their requirements, which the customer service team then manually processed, leading to delays and inefficiencies. The company needed a streamlined solution to simplify the customization process for their diverse clientele, including humanitarian, military, and civilian markets.
Solution
We implemented a comprehensive ecommerce platform using BigCommerce to automate and streamline the custom order process. The solution included custom product pages allowing customers to configure their tents online, choosing specifications like size, materials, and logos. This system also enabled users to upload custom designs, which were instantly visualized on the product images. Daily Scrum meetings ensured close collaboration between our team and Celina, addressing issues promptly and adapting the solution to meet their needs effectively.
Benefits
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Drop us your details and one of the Fulcrum team will reach out within one working day.