A UK-University Reinvents the End-to-End Admissions Process
44
Process Maps Prepared
60
Requirements gathered
600+
Requirements Completed
QUICK STATS
Industry
Higher Education
Technology Suite
Microsoft Suite
Company Size
$100-500M
Domain Area
Admissions Automation
44
Process Maps Prepared
60
Requirements gathered
600+
Requirements Completed
QUICK STATS
Industry
Higher Education
Company Size
$100-500M
Technology Suite
Microsoft Suite
Domain Area
Admissions Automation
Business Challenge
A leading public research university in the UK required a new CRM integration to improve the efficiency of the admissions vetting process to allow applicants to be evaluated based on pre-set criteria and manage the entire end-to-end admission lifecycle.
With no system to carry out enquiries, the manual admission process was tedious and frustrating, highly stressful, and prone to errors. This was taking up a lot of their time, ultimately resulting in reduced productivity of staff.
Solution
- Developed process maps and set requirements to ensure seamless integration of new CRM system with their admissions vetting process
- Led workshops and walk-throughs for process maps and requirements
- Automated the overall admission process and simplified the document management
Benefits
34 process maps prepared for home, international, and post-registration admissions
60 high-level requirements gathered for home, international and post-registration admissions
627 detailed requirements completed from business process mapping and requirements