A UK-University Reinvents the End-to-End Admissions Process

44
Process Maps Prepared
60
Requirements gathered
100
Requirements Completed
QUICK STATS
Industry
Higher Education
Technology Suite
Microsoft Suite
Company Size
$100-500M
Domain Area
Admissions Automation
44
Process Maps Prepared
60
Requirements gathered
100
Requirements Completed
QUICK STATS
Industry
Higher Education
Company Size
$100-500M
Technology Suite
Microsoft Suite
Domain Area
Admissions Automation
Business Challenge

A leading public research university in the UK required a new CRM integration to improve the efficiency of the admissions vetting process to allow applicants to be evaluated based on pre-set criteria and manage the entire end-to-end admission lifecycle.

With no system to carry out enquiries, the manual admission process was tedious and frustrating, highly stressful, and prone to errors. This was taking up a lot of their time, ultimately resulting in reduced productivity of staff.

Solution
  • Developed process maps and set requirements to ensure seamless integration of new CRM system with their admissions vetting process 
  • Led workshops and walk-throughs for process maps and requirements 
  • Automated the overall admission process and simplified the document management  
Benefits

34 process maps prepared for home, international, and post-registration admissions

60 high-level requirements gathered for home, international and post-registration admissions

627 detailed requirements completed from business process mapping and requirements

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