A UK-University Reinvents the End-to-End Admissions Process
A leading public research university in the UK required a new CRM integration to improve the efficiency of the admissions vetting process to allow applicants to be evaluated based on pre-set criteria and manage the entire end-to-end admission lifecycle.
With no system to carry out enquiries, the manual admission process was tedious and frustrating, highly stressful, and prone to errors. This was taking up a lot of their time, ultimately resulting in reduced productivity of staff.
- Developed process maps and set requirements to ensure seamless integration of new CRM system with their admissions vetting process
- Led workshops and walk-throughs for process maps and requirements
- Automated the overall admission process and simplified the document management