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32% Reduced Costs plus 99% System Uptime for a US-based Furnishing Firm

Industry

Retail

Company Size

$100-500M

Technologies

Azure Cloud

Domain Area

Cloud Migrations

Business Challenge

A 20+ year old furnishing company and one of the leading suppliers in the US had an existing ERP application hosted on-premises which they were quickly outgrowing.

As a result, migration of all the existing applications was required to ensure smooth business connectivity between cloud-hosted apps, servers, and on-premise resources. Dedicated teams for steady-state support, monitoring & continuous improvement would therefore be needed along with enhanced security. ​Centralized dashboard with features like rich visualizations for log data.

Solution

  • An initial assessment was conducted for infrastructure servers and existing apps
  • Analysis report offered risk analysis and future scope
  • Migrated domain controller, applications, & infra servers to test environment on Azure cloud, followed by the migration of new cloud security features
  • Centralized monitoring dashboard built with Power BI
  • End-to-end support processes implemented with real-time monitoring of applications
managers evaluating an action plan
a couple buying furniture

Benefits

32% of the costs dropped after apps, domain controller & servers were migrated to the Azure cloud
Improved SLA and ticket resolution time by 35% – which enhanced customer satisfaction scores
99% of system uptime for the business observed, post cloud migration, applications and services deployment became faster
Anytime, Anywhere Support – around-the-clock IT support & a customized approach initiated

32%

Costs Down

30%

SLA Improvement

99%

System Uptime

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