97% Increase in Infrastructure Output with Managed Data Centers

We began with a complete analysis of their data center, analyzed their critical business impact devices, and checked their configuration. Gap analysis documents and future implementation plans were drawn up that reduced their downtime. We revamped their data center and configured the HA at every critical device. We executed a strategic approach for end-to-end assessment of their previous incidents/request and prepared the ticketing tool architecture, including 24*7 ServiceDesk Ticketing management with proper ITIL guidelines as well as reconfiguring their Ticketing Management Tool with proper categorization, ticket flow, SLA, etc.