40% Reduction in Investment costs on Infrastructure Spends

The client is a US-based company that deals with carpet installation work across the country and is one of the biggest partners of Home Depot. They were struggling with the management of their entire IT infrastructure. In addition they needed help to resolve their L1, L2 and L3 incidents and requests in a timely manner to improve the work productivity of the users while providing appropriate resolutions. Their previous support vendor was not providing adequate support, and had been unsuccessful in resolving the L1, L2 and L3 requests within the SLA impacting other related work and overall productivity.