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Healthcare Company Witnesses 3x Rise in Customers with an Online Solution

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3x
Rise in Net-New Customers
160%
Increase in NPS Score
81%
User Experience Enhancement
QUICK STATS
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Hear It From Them ...
3x
Rise in Net-New Customers
160%
Increase in NPS Score
81%
User Experience Enhancement
QUICK STATS
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Hear It From Them ...

Challenge

Solution

Benefits

Testimonial

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This healthcare-provider was looking to improve convenience for existing customers and move from traditional, stove-piped delivery models to a “connected care” model.

With the growing demand for a digital experience, the company needed to offer a seamless experience with a holistic health approach. It also aimed to create a competitive offering in the marketplace.

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Health Assessment: online tools for self-assessment

Health Channels: a set of pages linked to content relevant to health risks

Content Management: content authors to develop, organize, review/approve and publish content.

Campaign management: A tool for creation, management, delivery and analysis of personalized campaigns.

Trackers: Health trackers for a member to keep track of various habits and clinical markers.

Calculators: BMI, healthy weight, calories and sugars intake.

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3x rise in application users
81% improvement in user experience
NPS score went up from 25 to 65
Average time spent on the application shot up with better engagement levels
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Don’t Just
Take Our
Word for It…

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Let's Talk

Drop us your details and one of the Fulcrum team will reach out within one working day.​

Let's Talk

Drop us your details and one of the Fulcrum team will reach out within one working day.​