Doubling YoY Revenue for a UK Payment Service Provider
Industry
Payment Gateway
Technologies
ITIL
Company Size
$5-10B
Domain Area
Infrastructure Services
Industry
Payment Gateway
Company Size
$5-10B
Technologies
ITIL
Domain Area
Infrastructure Services
Business Challenge
The UK-based client, a payment gateway provider, was short on skilled resources and faced issues that hampered productivity, revenue, and growth. The IT helpdesk and support service was in dire need of revamping and upskilling. There was an urgent need to resolve these issues that stemmed from a lack of appropriate infrastructure to effectively handle high-volume tickets, SLAs, and business-critical calls, resulting in the loss of business and new clients.
Solution
Fulcrum provided a good bulk of skilled resources to handle clients’ daily incoming tickets and calls and helped streamline the processes and IT services. This led to increased client satisfaction, through enhanced quality and productivity of underlying processes.
“Getting skilled resources was a challenge for us, but Fulcrum helped us get these resources in a very short time and our day-to-day IT operations are improved a lot.”
Benefits
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Drop us your details and one of the Fulcrum team will reach out within one working day.