Sunshine Metals’ Innovative Transition to BigCommerce
Industry
Manufacturing
Technologies
BigCommerce, BTS-IT
Company Size
Mid-sized
Domain Area
ERP Integration
Industry
Manufacturing
Company Size
Mid-sized
Technologies
BigCommerce, BTS-IT
Domain Area
ERP Integration
Business Challenge
Sunshine Metals managed much of their business through over-the-phone ordering and Excel spreadsheets. This manual process was time-consuming, error-prone, and inefficient. They needed a solution to modernize their operations, making the ordering process easier and reducing costs. The main challenge was integrating custom orders into the BigCommerce platform, which lacked inventory values for such orders. Sunshine Metals aimed to convert offline buyers to online customers while maintaining their unique custom order capabilities.
Solution
Fulcrum Commerce’s award-winning Creative Design team revamped the Sunshine Metals website with a fresh look and user-friendly features. They engineered a custom middleware solution to connect the BigCommerce platform with Sunshine Metals’ ERP system, BTS-IT. This allowed customers to order custom cut metal pieces online. Fulcrum Commerce also leveraged BigCommerce’s extensive B2B features, including immediate quote generation, gated pricing, purchase order acceptance, and advanced shipping options from multiple warehouses. This comprehensive approach provided an optimized B2B customer experience tailored to Sunshine Metals’ needs.



Benefits

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Drop us your details and one of the Fulcrum team will reach out within one working day.