Read this case study to find out how a company in the hospitality industry chose an opti-shore model to enhance the services it offered.

This firm offered dining services to its customers both in the private and public sector. To strengthen the support of its customers, it partnered with Fulcrum Digital.
Our team of experts helped improve business processes that eliminated bottlenecks and other stalls effortlessly which were critical to speed.
24×7 onsite-support and offshore infrastructure support were provided to client’s processing center.

Our Story

Fulcrum Digital was fully committed to customer satisfaction from day zero. Our previous strong relationship with customer helped kickstart this engagement which started with just one resource providing professional service.

SLA Improvement

With continuous support from Fulcrum Digital in terms of response and the resolution, the company could lift its SLA performance.

Well-Governed Innovation

Our managed and well-governed innovation helped this firm accelerate competitive offerings in the market.
Dining-Service-Provider-fulcrum-digital

Results

Overall 30% improvement in application performance and support issue resolution. With best-in-class service quality, Fulcrum Digital managed to exceed the customer expectations as they started experiencing an improvement in their business processes and outcomes.
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