Read this case study to find out how a company in the hospitality industry chose an opti-shore model to enhance the services it offered.
This firm offered dining services to its customers both in the private and public sector. To strengthen the support of its customers, it partnered with Fulcrum Digital.
Our team of experts helped improve business processes that eliminated bottlenecks and other stalls effortlessly which were critical to speed.
24×7 onsite-support and offshore infrastructure support were provided to client’s processing center.
Fulcrum Digital was fully committed to customer satisfaction from day zero. Our previous strong relationship with customer helped kickstart this engagement which started with just one resource providing professional service.
With continuous support from Fulcrum Digital in terms of response and the resolution, the company could lift its SLA performance.
Our managed and well-governed innovation helped this firm accelerate competitive offerings in the market.
Overall 30% improvement in application performance and support issue resolution. With best-in-class service quality, Fulcrum Digital managed to exceed the customer expectations as they started experiencing an improvement in their business processes and outcomes.
To unlock all the details about the case study, download the case study now.