Summary

This US-based global leader in payments connects billions of banks, merchants, enterprises, and consumers. This company has created a huge payment network that issues cards to institutions. It partnered up with Fulcrum Digital to test a newly-created application. Fulcrum Digital was tasked to run end-to-end accessibility testing of the product.

Business Challenge

One of the app users who was visually impaired found accessing the payment application very challenging. To make the application more accessible for all types of users, the company partnered with Fulcrum Digital to run comprehensive testing and find gaps in the application. The other objective was to make the application in compliance with Web Content Accessibility Guidelines.

Solution

Fulcrum narrowed down on JAWS (Job Access with Speech) tool to test the product for a range of accessibility features.

JAWS tool offers speech and braille output for web applications using any of the browsers on the Windows operating system, whereas, for MAC inbuilt voice-over-functionality can be used.

Accessibility standards as per WCAG 2.0 alias W3C guidelines were followed by the testing team to implement and verify/the application abide by the checklist.

Benefits

  • Accessible to visually-impaired users by implementing the missing elements after providing a testing coverage, the application became
  • It became 2X faster. The app’s compliance pushed the overall performance of the application.
  • Voice recognition software streamlined workflows, allowing the user to work as fast as they can speak instead of typing.
  • Captioning improved the quality of the software by ensuring that the right message is sent to all the types of users.

To help your organization build faster, compliant, and customer-centric applications that increase user experience and adoption, drop your details below and we will get back to you ASAP.

For more information or any questions, write to us at

marketing@fulcrumdigital.com

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