A 97% Process Efficiency Revolutionizes the Ordering System for this Healthcare Company

46.3%
Increase in Orders
72%
Lesser Rework
97%
Process Efficiency
QUICK STATS

Industry

Healthcare

Technologies

FulcrumOne, JAVA

Company Size

$500M-1Bn

Domain Area

Durable Medical Equipment (DME)

46.3%
Increase in Orders
72%
Lesser Rework
97%
Process Efficiency
QUICK STATS

Industry

Healthcare

Company Size

$500M-1Bn

Technologies

FulcrumOne, JAVA

Domain Area

Durable Medical Equipment (DME)

Business Challenge

Like many companies in the Durable Medical Equipment (DME) sector, the client lacked a modern system for orders and a streamlined inventory system.

Prior to Fulcrum, their process involved sending handwritten prescriptions manually to healthcare suppliers which were not just erroneous and time-consuming, but also led to non-completion of orders and affected the critical delivery of the equipment too.

Offline ordering system also led to challenges in handling the documents and patient information. Loss and damage of documents was a concern since this often led to rework in chasing the paperwork all over.

Solution

This healthcare company partnered with Fulcrum Digital to build an easy-to-use online portal using PHP/Laravel technology for order management. Key features of the portal:

 

  • Provider Registration: Healthcare providers can register themselves to create their profile and select their suppliers from the list of registered suppliers on the portal.
  • Supplier Registration: The portal further connected different suppliers by getting them registered to offer different products/services on it.
  • Order Management: Providers were enabled with the feature of creating orders for a patient with the necessary information, which could be routed to the supplier.
team having a brainstorming meeting
team having a brainstorming meeting
health specialist analyzing results in a computer

Benefits

An increased rate in order-completion and subsequent revenue growth
Automated workflows connecting healthcare stakeholders with DME providers
Different EMR (electronic medical record) applications and healthcare systems can be integrated with the portal effortlessly
health specialist analyzing results in a computer

Don’t Just
Take Our
Word for It…

Let's Talk

Drop us your details and one of the Fulcrum team will reach out within one working day.

    Let's Talk

    Drop us your details and one of the Fulcrum team will reach out within one working day.