Summary

Durable Medical Equipment (DME) companies heavily relied on paper-based offline processes for orders that were inefficient and erroneous. Read how an online solution improved overall experience for patients & service providers, & also cut down the amount of rework involved.

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More Orders

Lesser Rework

Process Efficiency

Business Challenge

Most of the companies in the healthcare industry (DME) lacked a modern system for orders and didn’t have a streamlined inventory system.

These companies followed the outdated process of sending handwritten prescriptions manually to healthcare suppliers – which were not just erroneous and time-consuming, but also led to non-completion of orders and affected the critical delivery of the equipment too.

Offline ordering system also led to challenges in handling the documents and patient information. Loss and damage of documents was a concern since this often led to rework in chasing the paperwork all over.

Solution

This healthcare company partnered with Fulcrum Digital to build an easy-to-use online portal using PHP/Laravel technology for order management. Key features of the portal:

  • Provider Registration: Healthcare providers can register themselves to create their profile and select their suppliers from the list of registered suppliers on the portal.
  • Supplier Registration: The portal further connected different suppliers by getting them registered to offer different products/services on it.
  • Order Management: Providers were enabled with the feature of creating orders for a patient with the necessary information, which could be routed to the supplier.
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Benefits

  • A comprehensive experience delivered to healthcare stakeholders through the portal.
  • Successful elimination of paper-based processes, documentation.
  • No repeat work and manual rekeying of data into systems.
  • An increased rate in order-completion – and thereby, achieving business growth.
  • Automated workflows connecting healthcare stakeholders with DME providers.
  • Different EMR (electronic medical record) applications and healthcare systems can be integrated with the portal effortlessly.

Interested to know how your healthcare company can benefit (better patient care, revenues, cost reduction, increased outreach, and more) with a digital solution?

For more information or any questions, write to us at

marketing@fulcrumdigital.com

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