The client is a technology service company that develops and innovates solutions that support business operations together with its customers. It caters to specific industries to help them develop digital services, manage operations and utilize information. It employs over 1,000 experts in Finland and Sweden. They are expanding their international presence together with their customers.

The client was facing issues with their Jira Scheme Deletion, their Wiki Space creation, and Employee registration in their “BOSE” human resource management system.
Multiple schemes created during the lifetime of project
On a trial basis, the executives create multiple schemes. Only a few of them are then used on LIVE. The remaining ones need to be deleted to keep the system fresh which involves a lot of manual effort.
Prone to Errors
Being heavily dependent on manual processes, there was always high risk of human errors.
High FTE and Time Consuming
This was another drawback of manual effort dependency where the full-time employees (FTEs) were engaged in every operational step which reduced their productivity.
Business Productivity Loss

Our Story

To address the issues faced by the client, Fulcrum Digital proposed the use of ‘Robotic Process Automation’. The rapid adoption of RPA is no surprise, considering the significant value it can deliver. Being a certified partner of “UiPath”, Fulcrum’s analysts undertook a complete POC of the manual processes and provided a roadmap to convert the AS-IS process.

Technology Stack Used:

Technology – Process Automation with Robotics | Tools Used – UiPath
Framework – Dot Net Framework 4

Business Benefits

Process: Jira Scheme Deletion

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Process: WikiSpace creation

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Process: Add Employee to Bose

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Results

Automated Data Entry | Multi-system integration | Process Reconciliation
Data Validation/Quality | Processing simple business rules
Up to 40% reduction in operational cost
Increased control and visibility into end-to-end processes
Freed up resources who can focus on more productive tasks
Significantly lower down time and increased quality
HR Department slashes processing time by 85% in four months
New hire onboarding task time reduced by 90%
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