Summary

A leading public research university in the UK required a new CRM integration to improve the efficiency of the admissions vetting process. This would allow applicants to be evaluated based on their criteria and manage the entire end-to-end admission lifecycle. Fulcrum Digital’s Intelligent Automation team streamlined the end-to-end admission process, significantly improving the efficiency of processing applicants.

Process maps prepared

High-level requirements gathered

Detailed requirements completed

Business Challenge

With no system to carry out enquiries, the manual admission process was tedious and frustrating, highly stressful, and prone to errors. This was taking up a lot of their time, ultimately resulting in reduced productivity of staff.

Solution

  • Developed process maps and set requirements to ensure seamless integration of new CRM system with their admissions vetting process 
  • Led workshops and walk-throughs for process maps and requirements 
  • Automated the overall admission process and simplified the document management  

Benefits

  • 34 process maps prepared for home, international, and post-registration admissions 
  • 60 high-level requirements gathered for home, international and post-registration admissions 
  • 627 detailed requirements completed from business process mapping and requirements 

To help your organization build faster, compliant, and customer-centric applications that increase user experience and adoption, drop your details below and we will get back to you ASAP.

For more information or any questions, write to us at

marketing@fulcrumdigital.com

Explore more Case Studies

Case Study

3x UI/UX-Efficiency for a Leading Global Payments Organization`s Merchant Application Workflow

Summary A leading global payments and technology company wanted to improve the merchant application functionality.…
Case Study

How A UK-University Reinvented the End-to-End Admissions Process

Summary A leading public research university in the UK required a new CRM integration to improve the efficiency of the admissions…
Fulcfrum Digital FuclrumOne
Case Study

Mobile Platform Launches 30% Faster Than Expected with FulcrumOne

Summary A European market leader in paper rolls and self-adhesive labels required a mobile web…

Whether you want to transform your business, advance your career, or simply find out more about what we’re doing.

CONTACT US