A leading public research university in the UK required a new CRM integration to improve the efficiency of the admissions vetting process. This would allow applicants to be evaluated based on their criteria and manage the entire end-to-end admission lifecycle. Fulcrum Digital’s Intelligent Automation team streamlined the end-to-end admission process, significantly improving the efficiency of processing applicants.
Process maps prepared
High-level requirements gathered
Detailed requirements completed
With no system to carry out enquiries, the manual admission process was tedious and frustrating, highly stressful, and prone to errors. This was taking up a lot of their time, ultimately resulting in reduced productivity of staff.
- Developed process maps and set requirements to ensure seamless integration of new CRM system with their admissions vetting process
- Led workshops and walk-throughs for process maps and requirements
- Automated the overall admission process and simplified the document management
- 34 process maps prepared for home, international, and post-registration admissions
- 60 high-level requirements gathered for home, international and post-registration admissions
- 627 detailed requirements completed from business process mapping and requirements
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