Cloud and Infrastructure
Engineering

Secure your network and critical business data by leveraging our integrated suite of managed innovation offerings.

Service Offerings

Fulcrum’s Cloud and Infrastructure Engineering enables organizations build and manage a robust digital infrastructure. Our clients benefit from our 360-degree infrastructure support coverage, certified associates rendering 24×7 support coverage, ​and deep OEM technology partnerships.

Data Center Services

Data Center Services

Data Center Managed Services via Global Command Center (GCC)

  • Data Center Assessment
  • Server and Hardware Management
  • End-to-End Datacenter Operations
  • DC Network & LAN, WAN Services
  • Middleware & Database Management
  • Storage Administration & Management
  • Backup and Archive Services
  • Application Hosting & Support
  • Capacity Planning & Transformation Services
  • Monitoring Services
  • Vendor Management
  • Hands & Feet Support
Managed Cloud Services

Managed Cloud Services

Managed Services for a Cloud Infrastructure (AWS, Azure, GCP) via GCC

  • Cloud Assessment & Auditing
  • 24×7 proactive Cloud Monitoring
  • Cloud OS Management & Support
  • DevOps & BizOps Service Management
  • Cloud Migration and Transformation
  • Alerting, Patching & Updating
  • Application Hosting & Support
  • Middleware & Database Services
  • Storage & Backup Services
  • Managed Cloud Network Services
  • Capacity Management & Cost Optimization
    Cybersecurity Services

    Cybersecurity Services

    Cybersecurity Management via iSOC

    • Cybersecurity Assessment Services
    • PEN Test and Vulnerability Services
    • Cybersecurity Consulting
    • Threat Management & Mitigation
    • End-to-End iSOC Services
    • Security Integration Services
    • Compliance & Auditing Support
    • SIEM Tool Management
    • Secure Infrastructure Monitoring
    • Pro-Active Threat Analysis and Mitigation
    Digital Workplace Services

    Digital Workplace Services

    End User Computing Support and Management via GCC

    • Dedicated Level 1,2,3 end user and end point support
    • Workstations & OS Management
    • Install, Move, Add, Change (IMAC Services)
    • End User Lifecycle Management
    • IT Asset Management & Tracking
    • Messaging & Collaboration Support
    • O365 Full-Service Delivery from Migration to Support
    • End-to-End Office Tools Management
    • Licenses Management & Tracking
    • Ticketing, Service Desk and Contact Center support

      Global Command Center ​

      Access a 24/7 IT support network for cloud and infrastructure engineering and run your business operating smoothly. With a world-class support operations, GCC helps reduce ticket volumes by an average of 6-7% year-on-year, which typically enables clients to see a 15% reduction in deployment timeline.  

      Our Services

      • End to End Monitoring
      • Triaging and Level 1 Chat, Email, Phone Support
      • Level 1 & Level 2 Desktop Software Support
      • Workstation & OS Management
      • IMAC Services
      • End to End Monitoring
      • Triaging and Level 1 Chat, Email, Phone Support
      • Level 1 & Level 2 Desktop Software Support
      • Workstation & OS Management
      • IMAC Services
      • On-boarding / User Provisioning
      • Endpoint Security Management
      • Branch Office Management
      • IT Inventory and Tracking
      • Contract Center Services
      • On-boarding / User Provisioning
      • Endpoint Security Management
      • Branch Office Management
      • IT Inventory and Tracking
      • Contract Center Services

      Business Benefits

      %

      Reduction in support turnaround times

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      Reduction in TCO

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      CSAT scores to delight customers

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      Reduction in escalations through efficient resolutions

      Resources

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      Operational Resilience and the true value of Operational Acceptance Testing

      Operational Resilience and the true value of Operational Acceptance Testing

      5 Benefits of Stress-Free Cloud Infrastructure Maintenance and Support

      5 Benefits of Stress-Free Cloud Infrastructure Maintenance and Support

      Let's Talk

      Drop us your details and one of the Fulcrum team will reach out within one working day.

        Let's Talk

        Drop us your details and one of the Fulcrum team will reach out within one working day.