Chatbot
Today’s ‘always on’ new generation of customers expects intuitive and seamless customer experience and demand near real time response to their queries and expect more personalized recommendations. Chatbots or virtual agents manage customer queries round the clock, promptly and engage their customers at the right place, at the right time, with comprehensive and accurate information, all at minimal cost. Can you build a human-like trust and empathy with your customers through chatbots?
